Aya Rizk

Papers

Total Citations

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About

Aya Rizk is a leading scholar in the digital transformation of public administration, with a sharp focus on the automation of administrative work within local government. Her research critically examines the organizational conditions required to successfully implement emerging technologies, particularly Robotic Process Automation (RPA), in the public sector. Drawing from in-depth case studies in Swedish municipalities, Rizk’s work reveals the often-overlooked human, structural, and procedural prerequisites for automation to deliver on its promises of cost reduction and efficiency. Her most-cited paper, "Organizational conditions required to implement RPA in local government: Insights from a Swedish case study" (2024, 4 citations), provides a foundational framework for understanding why many RPA initiatives fail and what conditions enable them to succeed. By bridging the gap between technical potential and real-world public sector constraints, Rizk’s research offers actionable insights for policymakers and administrators navigating digital change. Her work is essential reading for anyone interested in the socio-technical realities of automating government services.