Audrey Bourgouin

Papers

Total Citations

101

H-Index

About

Audrey Bourgouin is a leading voice in the field of Robotic Process Automation (RPA), with her work fundamentally shaping how organizations understand and adopt this transformative technology. Her research centers on the strategic implementation of RPA, moving beyond technical configuration to explore the critical organizational and process-level changes required for successful adoption. Her seminal 2018 paper, "Towards a Process Analysis Approach to Adopt Robotic Process Automation," which has garnered over 100 citations, provides a foundational framework for identifying and preparing business processes for automation. Bourgouin’s major contribution lies in bridging the gap between the promise of RPA—which she defines as the use of software robots to automate repetitive human tasks—and the practical realities of deployment. By emphasizing a process analysis approach, she has given practitioners a structured methodology to navigate the complexities of automation, ensuring that the benefits of improved efficiency and reduced human error are realized. Her work is essential reading for any researcher or student seeking to understand not just what RPA is, but how to make it work effectively within an organization.