Shirthik Ram S

KPR Institute of Engineering and Technology

Papers

Total Citations

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About

Shirthik Ram S is a forward-thinking researcher at the intersection of artificial intelligence and human-computer interaction, with a primary focus on intelligent conversational systems and automated customer service solutions. His most cited work, "Implementation of AI-Powered Robotic Chatbot for Intelligent Customer Interaction" (2025, 5 citations), represents a significant contribution to the practical deployment of AI in e-commerce. In this pioneering study, Shirthik engineered a sophisticated robotic chatbot capable of autonomously managing critical customer interactions—including order placement, shipment tracking, modifications, and cancellations—thereby demonstrating how AI can streamline online retail operations while enhancing user experience. This work not only showcases his technical expertise in natural language processing and robotics integration but also addresses real-world challenges in digital commerce, offering a scalable solution that reduces human workload and improves response times. By bridging the gap between theoretical AI advancements and tangible business applications, Shirthik has established himself as an emerging voice in applied artificial intelligence, with his research laying groundwork for more intuitive, efficient, and accessible customer interaction platforms in the rapidly evolving landscape of online services.