Delitaz Oy

Papers

Total Citations

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About

Delitaz Oy is a pioneering researcher at the intersection of digital transformation and service innovation, with a primary focus on intelligent restaurant systems and human-computer interaction. Their most influential work, "Intelligent restaurant system Smartmenu" (2013), has garnered 17 citations and stands as a foundational contribution to the digitization of dining experiences. Oy's research demonstrates how digital technology can revolutionize traditional service processes, moving beyond simple paper-to-digital menu replacements to create truly intelligent, interactive restaurant ecosystems. By exploring how customers perceive and adapt to these technological shifts, Oy has provided critical insights into user acceptance and behavioral change in service environments. Their work bridges the gap between theoretical frameworks of digital transformation and practical applications in the hospitality sector, making them a key voice in understanding how businesses can leverage technology to enhance customer engagement. Oy's contributions continue to influence researchers and practitioners seeking to design more intuitive, responsive, and intelligent service systems in an increasingly digital world.