Healthcare Staff Satisfaction with Hospital Service Robots in Denmark and South Korea

Abstract

Service robots are becoming a common sight in hospital corridors in many developed countries, but their acceptance, the factors influencing it, and potential cultural differences between countries remain unclear. To investigate this, the authors examined the use of service robots in two hospitals, one in Denmark and the other in South Korea, through an exploratory study. The analysis was performed based on retrospective data including usage parameters and a survey was conducted to assess the attitudes of healthcare personnel toward blood sample and medication delivery robots. The survey found that the staff in both hospitals were positive regarding the deployment of such robots. Additionally, the results indicate that the individualization of robots may lead to higher agency and that swift removal of technical issues at deployment might positively influence longer-term satisfaction with the robots.