Impression on Human-Robot Communication Affected by Inconsistency in Expected Robot Perception

Abstract

To develop long-term human-robot communication (HRC), robots' behavior must be properly perceived and interpreted by users. However, evaluations of processes involving a robot and a human are not conducted in natural situations in which humans can freely interact and observe a robot's behavior. In this study, an experiment involving both a mental model and an impression of a robot was proposed to evaluate the effect of human expectations on HRC.