OTHER
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence
Muhammad Zubair Tariq, Rui Wang, Jing Song
- Year
- 2025
- Citations
- 3
Keywords
ProactivityValue (mathematics)Service (business)Emotional intelligenceService robotCustomer valueCustomer serviceRobotHumanoid robot
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