首页 /研究 /Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence
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Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proactivity and customer emotional intelligence

Muhammad Zubair Tariq, Rui Wang, Jing Song

发表年份
2025
引用次数
3

关键词

ProactivityValue (mathematics)Service (business)Emotional intelligenceService robotCustomer valueCustomer serviceRobotHumanoid robot

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