A Cross-cultural Corpus of Annotated Verbal and Nonverbal Behaviors in Receptionist Encounters

Abstract

We present the first annotated corpus of nonverbal behaviors in receptionist interactions, and the first nonverbal corpus (excluding the original video and audio data) of service encounters freely available online. Native speakers of American English and Arabic participated in a naturalistic role play at reception desks of university buildings in Doha, Qatar and Pittsburgh, USA. Their manually annotated nonverbal behaviors include gaze direction, hand and head gestures, torso positions, and facial expressions. We discuss possible uses of the corpus and envision it to become a useful tool for the human-robot interaction community.