Individual Differences in Teaming with Artificial Intelligence, Robots, and Virtual Agents in the Workplace

Abstract

Abstract New intelligent technology is rapidly transforming the workplace. Employees face the challenges of managing complex systems powered by artificial intelligence (AI) and capable of autonomous decision-making. This chapter reviews individual difference factors that influence performance, trust, and well-being when the person is teamed with intelligent physical and virtual systems. Conventional personality traits such as the Big Five factors are expected to predict a range of outcomes, as in the traditional workplace. However, personality impacts may be moderated by novel factors such as the comprehensibility of AI, and the transfer of decision authority to the machine. Beyond standard personality, the chapter reviews various traits that capture aspects of the person’s mental model for advanced machines, including anthropomorphic perceptions of robots as teammates or threats.