Developing a Questionnaire to Evaluate Customers’ Perception in the Smart City Robotic Challenge

Abstract

In this paper, we present an approach to develop a new type of questionnaire for evaluating customers' perceptions in the upcoming Smart CIty RObotic Challenge (SciRoc). The approach consists of two steps. First, it relies on interviewing experts on Human-Robot Interaction (HRI) to understand which robot's behaviours can potentially affect the users' perceptions during a HRI task. Then, it leverages a user survey to filter out those robot's behaviours that are not significantly relevant from the end user perspective. We concretely enacted our approach over a specific scenario developed in the context of SciRoc, which instructs a robot to take an elevator of a shopping mall asking support to the customers of the mall. The results of the survey have allowed us to derive a final list of 17 behaviours to be captured in the questionnaire, which has been finally developed relying on a 5-point Likert-scale.