Hired by Artificial Intelligence: Digital Inclusion Practices for People With Disabilities

Abstract

Artificial intelligence (AI) rapidly advances across various industries, including healthcare, finance, education, robotics, entertainment, and commerce. Human resource (HR) management plays a crucial role in AI, helping employees feel valued and creative. However, AI-powered systems often neglect the needs of people with disabilities, who often face barriers in digital environments. This paper aims to investigate digital inclusion practices for people with disabilities in AI-driven human resource management systems. It proposes a heuristic evaluation method for software accessibility assessment based on international standards. The objectives include researching best practices for digital workplace inclusion, studying international standards for software accessibility, and researching AI-powered recruitment systems. An experiment assessed the accessibility of color schemes for people with color blindness.