Evaluating a social home tour robot applying heuristics

Abstract

In a society that keeps getting closer in touch\nwith social robots it is very important to include potential\nusers throughout the design of the systems. This is an\nimportant rationale to build robots that provide services and\nassistance in a socially acceptable way and influence societies\nin a positive way. In the process, methods are needed to rate\nthe robot interaction performance. We present a multimodal\ncorpus of na{\\"\\i}ve users interacting with an autonomously\noperating system. It comprises data that, to our conviction,\nreveal a lot about human-robot interaction (HRI) in general\nand social acceptance, in particular. In both, the evaluation\nand the design process we took into account Clarkson and\nArkin{\\textquoteright}s heuristics for HRI (developed by adapting Nielsen{\\textquoteright}s\nand Scholtz{\\textquoteright} heuristics to robotics) [1]. We discuss exemplary\nresults to show the use of heuristics in the design of socially\nacceptable robots.