A communication structure for human-robot itinerary requests

Abstract

To analyze the formula for success of human communication, we examined dialogs between human interactors who were asking for directions in public place and extracted those elements that are responsible for making a dialog succeed or fail. Then, we tried to rate the elements according to the grade of their influence. Based on this rating and on the Shannon & Weaver model of communication, we created a communication structure for successful human-robot communication on which further research may be based to make human-robot communication as effective as possible.