A Model of Consumer Perception and Behavioral Intention for AI Service

Abstract

The success of AlphaGo makes artificial intelligence once again widely reported and concerned. At present, artificial intelligence has gone from speech recognition to natural language processing to smart voice assistants, from graphic recognition to machine vision to smart supermarkets. The application of artificial intelligence has made significant progress in many fields, and smart speakers with natural language processing as the core technology are currently attracting attention. AI application services based on natural language technology include mobile phone voice assistants, smart speakers, and humanoid robots. Although these different types of AI application services are given the important task of human-machine communication and service interface in the future AI society, the common point is that these smart speakers have the service function of dissemination. The application of AI is an important issue for the development of various types of industries in the next few years. Unfortunately, there is a lack of research in this area in the previous literature. We also build some propose management of AI service implications for physical bookstores management based on the results of model analysis.