Employees and Robots in Amazon's Robotic Mobile Fulfillment Systems

Abstract

Amazon is a world leader in e-commerce and robotization. Its robotic mobile fulfillment systems (RMFS) aim to speed up product delivery by using robots to move shelves. In terms of speed, precision, and profitability, the RMFS solution seems to guarantee economic and commercial success. Nevertheless, the integration of robotization is accompanied by an increase in workload, daily tasks, and accident risks. The aim of the present study is to provide an in-depth analysis of Amazon RFMS employees' perceptions of current robotization. Through a netnographic study of the comments and opinions of Amazon employees working in robotized warehouses, the empirical study will gather argumentative thinking around the effect of digital transformation in RFMS in terms of employability, working conditions, and quality of work life. The results of the study show a consolidation of working conditions accompanied by stress and a risk of job loss. Certain risks and doubts are also present, notably around the possibility of work-related accidents and the man-machine interactions.