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“They” threaten my work: How AI service robots negatively impact frontline hotel employees through organizational dehumanization

Tao Xu, Yu-Hao Zheng, Jinhua Zhang, Zixuan Wang

Year
2025
Citations
18

Keywords

DehumanizationWork (physics)BusinessHospitality industryService (business)Public relationsOrganizational commitmentMarketingPsychologySociology

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