Home /Research /What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
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What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

Corina Pelău, Dan‐Cristian Dabija, Irina Ene

Year
2021
Citations
804

Keywords

EmpathyQuality (philosophy)Perspective (graphical)Relation (database)PsychologyService (business)Order (exchange)HospitalityService qualityKnowledge management

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