OTHER
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
- Year
- 2021
- Citations
- 804
Keywords
EmpathyQuality (philosophy)Perspective (graphical)Relation (database)PsychologyService (business)Order (exchange)HospitalityService qualityKnowledge management
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