Exploring the Employee Engagement in Telecom Sector

摘要

A service employee who is engaged can be characterized as enthusiastic, energetic, motivated, and passionate about his or her work; whereas, a disengaged worker is one who is apathetic, robotic, depersonalized, estranged, and withdrawn from her or his job (Salanova et al., 2005). So, it’s an attitude held by the employees towards the organization which ultimately improves performance of employee within the job. This paper focuses on the exploring the factorial dimensions which ultimately decide employee engagement in private telecom players in the state of J&K. Data have been collected from 150 employees working in major private telecom players in J&K through simple random sampling. The factorial dimensions that ground employee engagement are identified. Descriptive statistics like mean and standard deviation and their inter-relationship with each other have been studied using Pearson’s product moment correlation. Regression analysis is used to check the impact of employee engagement on employee intention to stay in organization. Finding of the paper reports the five factorial dimensions of employee engagement namely: ‘job characteristics’, ‘rewards and recognition’, ‘organizational justice’, ‘perceived organizational support’, and ‘job satisfaction’. Further, results indicate that employee engagement predicts the level of employee intention to stay in the organization.