Turizmde Robotlaşma: Yiyecek-İçecek Sektöründe Robot Şefler ve Robot Garsonlar

摘要

One of the most exciting technological developments within the tourism sector in recent years has been the increased prevalence of robots. Robots can be employed as an employee in the tourism sector along with health, medicine, chemistry, food and agriculture industries. Nowadays, unless tourism firms use to technology in their works process they cannot be succesful. Like other sectors (for example education, travel, entertainment etc.), the food and beverage sector is among the sectors most affected by the Covid-19 pandemic. The Covid-19 pandemic crisis has started a new epoch in the food industry. Covid-19 is a type of virus with a highly contagious effect that spreads when people come into contact with each other. Therefore, the implication of the robot technologies which proves untouched by human hand, will become more significant for the food service industry. The primary aim of the present study is to discuss the human-robot interaction, the current situation of robot technology in tourism sector, especially the use of robot chef, and robot waiters in food and beverage businesses and future trends. For this study, the tourism literature on the subject was examined and a review was made using the secondary studies, which were secondary data. Reference search includes searching with keywords (robots in tourism, robotics, robot-human interaction eg.) from published journals, research reports and studies in google, google scholar and science direct recent years. Within the scope of the study results, the use of robots will increase in the tourism sector in future. The food and beverage sector, as a sub-branch of the tourism sector, is directly affected by the developments. For this reason, robots can be employed as a waiter robots or chef robots in food and beverage business in the near future.