首页 /研究 /Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention

HRI

Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention

Hong Ngoc Nguyen, Murat Hançer

关键词

PsychologyBusinessCustomer retentionService (business)Service recoveryCustomer serviceApplied psychologyMarketingService quality

LEARNING

📊 8,465 引用

D. O. Hebb

2005

OTHER

📊 8,310 引用

Soroush Vosoughi, Deb Roy, Sinan Aral

2018

OTHER

📊 3,643 引用

Nicholas Epley, Adam Waytz, John T. Cacioppo

2007

OTHER

📊 3,377 引用

Riitta Katila, Gautam Ahuja

2002