Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality

摘要

This is the very first book that focuses on robots, artifical intelligence and automation technologies (RAISA) in tourism and does this from a social science perspective. It comprehensively covers the theoretical problems of RAISA adoption in tourism, principles of service automation, attitudes towards robots, impacts of RAISA on business processes and competitiveness, and the use of chatbots. Furthermore, it shows the practical issues that arrise from the application of RAISA technologies in various tourism sectors such as hotels, restaurants, travel agencies, tourist information centres, events and museums. What I find particularly valuable is that the book delves deep into the economic aspects of RAISA technologies in tourism -a problem which has been quite neglected in research. Numerous photographs and figures are used to visualise authors' ideas. The book is valuable for practitioners, researchers, and students.