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Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, Edwin Goh

发表年份
2019
引用次数
577
访问权限
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关键词

HospitalityTourismEmpathyMarketingService qualityHospitality management studiesBusinessHospitality industryService (business)Knowledge management

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