Better Than "Better Than Nothing": Design Strategies for Enculturated Empathetic AI Robot Companions for Older Adults

摘要

The paper asserts that emulating empathy in human-robot interaction is a key component to achieve satisfying social, trustworthy, and ethical robot interaction with older people. Following comments from older adult study participants, the paper identifies a gap. Despite the acceptance of robot care scenarios, participants expressed the poor quality of the social aspect. Current human-robot designs, to a certain extent, neglect to include empathy as a theorized design pathway. Using rhetorical theory, this paper defines the socio-cultural expectations for convincing empathetic relationships. It analyzes and then summarizes how society understands, values, and negotiates empathic interaction between human companions in discursive exchanges, wherein empathy acts as a societal value system. Using two public research collections on robots, with one geared specifically to gerontechnology for older people, it substantiates the lack of attention to empathy in public materials produced by robot companies. This paper contends that using an empathetic care vocabulary as a design pathway is a productive underlying foundation for designing humanoid social robots that aim to support older people's goals of aging-in-place. It argues that the integration of affective AI into the sociotechnical assemblages of human-socially assistive robot interaction ought to be scrutinized to ensure it is based on genuine cultural values involving empathetic qualities.