Sandrine Prom Tep

Papers

Total Citations

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About

Sandrine Prom Tep is a leading researcher at the intersection of human-computer interaction, user experience (UX), and artificial intelligence. Her work explores how emerging technologies, particularly conversational agents, reshape user engagement and service design. Her most-cited study, "Putting Chatbots to the Test: Does the User Experience Score Higher with Chatbots Than Websites?" (2018), provides a foundational comparison of user satisfaction between chatbot interfaces and traditional websites, offering critical insights for UX practitioners and AI developers. This work has garnered attention as a benchmark in the field, with 7 citations that underscore its relevance in the rapidly evolving domain of digital interaction. Beyond this study, Prom Tep’s research contributes to understanding how to design intuitive, emotionally resonant interfaces that leverage AI to enhance, rather than hinder, user autonomy. Her findings have practical implications for industries ranging from e-commerce to healthcare, where chatbot deployment is increasingly common. Through her rigorous, user-centered approach, Prom Tep continues to shape best practices for integrating conversational AI into everyday digital experiences, making her a valuable voice for students and researchers interested in the future of human-AI collaboration.