Nada Mallah Boustani

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About

Dr. Nada Mallah Boustani is a leading scholar in the intersection of artificial intelligence and financial services, with a particular focus on developing economies. Her most cited work, "Artificial intelligence impact on banks clients and employees in an Asian developing country" (2021, 96 citations), provides a seminal analysis of how AI adoption reshapes both consumer behavior and workforce dynamics in the banking sector. This research uniquely bridges the gap between technological innovation and social service delivery, offering critical insights for policymakers and financial institutions in Western Asia. Dr. Boustani’s contributions extend beyond traditional banking studies, as she examines the dual impact of AI on employee roles and customer experiences, highlighting the nuanced challenges of digital transformation in emerging markets. Her work is widely recognized for its practical implications, informing strategies for equitable AI integration that balances efficiency gains with workforce preservation. With her research cited extensively by scholars in technology management and development economics, Dr. Boustani continues to shape conversations on responsible AI deployment in the Global South.