Ishadi Mirispelakotuwa

Papers

Total Citations

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About

Ishadi Mirispelakotuwa is an emerging scholar in the field of information systems, with a focused research interest in robotic process automation (RPA) and its organizational implications. Her work critically examines the unintended consequences of automation, particularly the phenomenon of process knowledge loss when RPA is deployed in business environments. In her most-cited paper, "Is RPA Causing Process Knowledge Loss? Insights from RPA Experts" (2023), she draws on expert interviews to reveal how automation can erode employees' deep understanding of workflows—a contribution that has already garnered 6 citations and sparked discussion among practitioners and academics alike. This research positions her at the intersection of human-computer interaction and knowledge management, offering timely insights for organizations navigating digital transformation. Mirispelakotuwa’s work is notable for its practical relevance, providing evidence-based guidance for balancing automation benefits with the preservation of tacit knowledge. As a rising voice in her field, she continues to explore how technology reshapes work, making her a researcher to watch for those interested in the socio-technical dynamics of modern enterprises.