Literature review on the implementation of Robotic Process Automation in healthcare and its social influence

Abstract

This article presents a literature review on the implementation of Robotic Process Automation (RPA) in healthcare and its social influence. RPA is an emerging technology that automates repetitive and rule-based processes, providing greater efficiency and cost reduction. In the healthcare sector, RPA has the potential to transform administrative operations, improve data accuracy, and free up professionals to focus on patient care. This systematic review examines recent studies on the benefits and challenges of adopting RPA in healthcare, with a particular focus on its sustainability and social impact. The findings indicate that while RPA can offer significant operational and economic improvements, its implementation also raises ethical and social issues, such as the potential replacement of jobs and the need for workforce reskilling. It is concluded that a balanced and well-planned approach is essential to maximize the benefits of RPA in healthcare while mitigating its potential adverse consequences.