Beyond the Hype

Abstract

Artificial intelligence (AI) is a highly disruptive innovation in the 21st century that has gotten a lot of attention from professionals and academicians. AI offers numerous, and previously unheard-of, prospects for significant enhancements and fundamental changes in a variety of industries. Amazing things like driverless vehicles, face recognition payment, guide robots, etc. are now possible because of disruptive technology. More specifically, AI energizes digital business, supports the creation of smart services, and encourages digital transformation. The favourable features of AI, however, are given a lot of attention, whereas the negative aspects of AI, particularly among academia, are little discussed. Given the significance and universality of AI, greater research is warranted to examine the considerable negative effects that AI has on people, organizations, and society. Given the paucity of study on AI's negative aspects, this chapter's goal is to shed light on the possible harm AI could do to society.