How Smart Can Museums Be? The Role of Cutting-Edge Technologies in Making Modern Museums Smarter

Abstract

<ns3:p>Despite extensive research on technology-mediated visitor experiences, a holistic approach to the smart museum remains underexplored. This paper addresses the gap by examining novel technologies through a cultural lens, particularly their role in enhancing modern museums. We defined the concept and profile of the 21st-century smart museum based on a synthesis of findings from 83 papers and museum reports (2014–2024) on the modern museum, the museum experience, and the integration of innovative technologies. , Of these, 54 articles focused on six main technology categories—Extended Reality (XR), Artificial Intelligence (AI), Internet of Things (IoT), Robots, Fusion, and others (Blockchain, Holography)—were reviewed. From the intersection of museums and technology in the digital era, 15 key characteristics emerged, outlining the ideal smart museum. This paper aims to serve as a framework and guide for cultural managers, museum professionals, and designers in creating and implementing smart museums.</ns3:p>