Crossing the communication chasm

Abstract

This paper focuses on reducing social isolation for people who cannot rely on spoken words to communicate. It is based on my experiences and perspectives. Technology has made social inclusion easier and harder. Sending emails or texts has opened doors. Technology has also sped up communication. It can be hard to find space in conversations. I use different communication methods depending on the situation, my message, or the listener. Using my voice with patient, familiar communication partners is the best way to express myself. Talking to others can be a frustrating experience. Sometimes I ask others to revoice my words. Paid communication supporters are difficult to find, train, and retain. For messages to new communication partners, I pre-type my thoughts into my AAC. The robotic voice is not my voice. It is another piece of technology that highlights how differently we interact with the world. We can advocate for a world where all AAC users are valued and included by: designing technology that adapts to the needs of each user; funding qualified communication supporters; implementing stronger employment policies; creating access to AAC that goes beyond functional needs; building community; and educating communication partners to assume competence and be patient listeners.