Software problem reporting and resolution process at ABB Robotics AB: state of practice

Abstract

A well-functioning process for reporting, analysing and resolving software problems is an important vehicle for establishing and retaining control over the development and maintenance of software products. In this paper we present such a process, its state of practice and its role within corrective software maintenance. This process is utilized at ABB Robotics AB and is called the System Progress Report process (SPR). The SPR process is the result of our 20 years of work and experience. This paper concludes with our lessons learned and plans for future improvements. Copyright © 2000 John Wiley & Sons, Ltd.