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feedback
by Levity
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Overview
Levity is a Communication Intelligence platform for logistics that turns emails and phone calls into automated workflows. It captures, enriches, and consolidates user feedback from multiple sources, uses AI to suggest fixes, and allows validation before deployment.
Key features
- ▸Collect feedback from multiple sources
- ▸Usage-based feedback from human corrections
- ▸Explicit feedback with one-click reporting
- ▸System-detected issues automatically surfaced
- ▸Conversational AI enriches and consolidates feedback
- ▸Centralized management with prioritization and tagging
- ▸Root cause analysis with suggested fixes
- ▸Staging environment to validate fixes before deploy
- ▸Automated user notifications on resolution