OTHER
Inclusive yet unconvincing: when robot-delivered inclusive service undermines customer citizenship behavior
Jianxin Sun, Baolong Ma, Xiaofei Li
- 发表年份
- 2025
- 引用次数
- 1
关键词
CitizenshipService qualityService (business)Consumer behaviourOrganizational citizenship behaviorCustomer retentionInclusion (mineral)Customer advocacy
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