Who Are Favored by AI and Why Them? Influencing Factors of Job Applicants’ Interview Performance and Intention to Use AVI-AI

摘要

Artificial intelligence technology is increasingly used in the organizational recruitment and personnel selection process to simplify various human resource activities. Among these innovative applications, Asynchronous Video Interviews with AI (AVI-AI) have emerged as a popular tool. In this study, the theory of planned behavior and its extended framework are adopted to explore the impacts of overall fairness, technology certainty, and human-robot interaction self-efficacy on job applicants’ intention to use AVI-AI, thereby testing the candidate's reaction to this technical change. A total of 443 participants were involved in 2 distinct studies. Rigorous data analysis and statistical tests were carried out. The results unequivocally confirm that the impact of these factors on the job applicants’ intention to use AVI-AI is highly significant. Creatively, this study breaks new ground by providing solid empirical evidence for the positive correlation between job applicants’ intention to use AVI-AI and their subsequent interview performance. Furthermore, this study confirms the mediating role of trust between overall fairness, technology uncertainty, human-robot interaction self-efficacy, and job applicants’ intention to use AVI-AI. In addition, the implications of these findings are thoroughly dissected from the perspectives of both organizations and technology developers, offering valuable insights for future organizational recruitment practices and technological improvements.