Usability Measurement of Aswaja Chatbot with System Usability Scale (SUS)

摘要

Chatbots are becoming increasingly popular as human-computer interfaces or robots. Virtual assistants, such as chatbots, have exploded in popularity in recent years thanks to breakthroughs in areas like machine learning, artificial intelligence, and even more fundamental technologies like neural networks and natural language processing. The Aswaja chatbot application is an application that supports strengthening Islamic character for the young generation of Nahdlatul Ulama (NU). This Aswaja chatbot will make it easier for Muslims, especially millennials, to obtain valid and trustworthy references on religious issues that are in accordance with the teachings of Ahlussunah wal Jamaah. The widespread use of chatbots must be followed by ongoing evaluation to determine the effectiveness and ensure the continued use of the Aswaja chatbot application. This research aims to conduct an evaluation of the Aswaja chatbot application. This study used the System Usability Scale to assess how user-friendly the Aswaja chatbot application was. With a SUS Score of 64,037, we can confidently say that this value falls into the Good category of the final adjective rating score indication, the D category of the grade scale, and the marginal high category of the acceptability ranges.