Emotion Alignment in Human-Robot Interaction: Effects on Communication Styles and Persuasion

摘要

This paper presents an experiment on the effects of inter-agents emotional alignment, a prerequisite for empathic communication, in Human-Robot Interaction (HRI). We describe a pipeline built around the Pepper robot with the idea of verifying the effect of emotionally-aligned communication toward a user. In particular, our goal is twofold, in that we investigate if and to what extent an emotionally-aligned, empathic dialogue impacts on (i) the communication style of the user, and (ii) the persuasive effectiveness of the robot, intended as its ability to alter or reinforce its interlocutors' attitudes and beliefs about the conversation topic. Both these aspects have been assessed in a controlled experiment with 46 participants, comparing a condition where the robot addresses participants with emotionally neutral sentences with a condition where the robot provides answers tailored to the emotions expressed in participants' input utterances. Results show how emotion alignment acts as an effective trigger for the elicitation of different communication styles of the users but also that, contrary to what we expected, it does not play any persuasive effect.