Mapping trust and cultural dimensions in Human-Robot Interaction: A scoping review approach

摘要

In the field of Human-Robot Interaction (HRI), understanding the variables that shape human responses to robotic systems is essential for advancing technology adoption and optimizing user experiences. Trust and cultural dimensions have been identified as potentially significant yet underexplored influences on HRI. This review systematically examines studies that address these factors within the HRI domain. A comprehensive search of the Scopus and PubMed databases yielded 104 relevant articles, of which only seven met the inclusion criteria. Notably, none of these studies involved direct interactions with physical robots; instead, they utilized virtual reality environments to simulate HRI scenarios. Several studies suggest that trust plays an important role in shaping user intention to engage with robots, particularly in service contexts indicating that fostering trust may enhance robot acceptance across various applications. Cultural background was also shown to significantly shape user intentions and behaviors toward robotic technology. This review highlights the current tools and methodologies used to evaluate trust and cultural impact in HRI, providing a foundation for future research aimed at refining these assessments and further understanding their implications for HRI design and deployment.