OTHER
When robots fail: Dual pathways of employee appraisals in hospitality
Taeshik Gong, Yu-Shan (Sandy) Huang
- 发表年份
- 2025
- 引用次数
- 3
关键词
HospitalityService (business)Dual (grammatical number)Hospitality industryCynicismConstructiveService recoveryService delivery framework
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