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Robots' anthropomorphic designs: Psychological mechanism of consumer acceptance in restaurant contexts of service success, failure, and recovery

Wan-Yan Cheng, Johye Hwang

发表年份
2025
引用次数
7

关键词

Mechanism (biology)Service (business)Service recoveryPsychologyMarketingService robotHospitality industryAdvertisingBusinessApplied psychology

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