OTHER
Chatbots at the frontline: Unveiling antecedents of customers’ willingness to accept chatbot intervention in service recovery
Wen‐Hai Chih, Kai-Yu Wang, Hope Wilfred Banda
- 发表年份
- 2025
- 引用次数
- 11
关键词
ChatbotService (business)Service recoveryBusinessIntervention (counseling)MarketingPsychologyAdvertisingInternet privacyWorld Wide Web
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