Robotic Process Automation and Opportunities for Vietnamese Market

摘要

The Industrial Revolution 4.0 is a trend that has a strong impact on all aspect of socio-economic life in almost all human-related fields as finance, banking, manufacturing, back-office, etc. Robotic Process Automation (RPA) is one of the breakthrough solutions. A key advantage of RPA is that unlike previous IT transformations such as Enterprise Resource Planning (ERP's), RPA does not require a massive upfront investment or a significant change to the current IT systems and processes. In fact, RPA can be implemented relatively quickly when compared to previous digital transformations, as it requires minimal capital or infrastructure. RPA can act as an additional employee that can work between the IT systems and with the back-office processes in various functions. Similarly, to humans, RPA can learn from people and copy their processes, eventually taking over the processes that humans once completed, at a much faster pace. RPA is being more and more developed to work with increasingly complex processes and tasks. In this paper we analyze opportunities of applying RPA to the Vietnam market and fields which RPA can be applied.