Trust and Trustworthiness from Human-Centered Perspective in Human–Robot Interaction (HRI)—A Systematic Literature Review

摘要

The transition from Industry 4.0 to Industry 5.0 highlights recent European efforts to design intelligent devices, systems, and automation that can work alongside human intelligence and enhance human capabilities. In this vision, human–machine interaction (HMI) goes beyond simply deploying machines, such as autonomous robots, for economic advantage. It requires societal and educational shifts toward a human-centric research vision, revising how we perceive technological advancements to improve the benefits and convenience for individuals. Furthermore, it also requires determining which priority is given to user preferences and needs to feel safe while collaborating with autonomous intelligent systems. This proposed human-centric vision aims to enhance human creativity and problem-solving abilities by leveraging machine precision and data processing, all while protecting human agency. Aligned with this perspective, we conducted a systematic literature review focusing on trust and trustworthiness in relation to characteristics of humans and systems in human–robot interaction (HRI). Our research explores the aspects that impact the potential for designing and fostering machine trustworthiness from a human-centered standpoint. A systematic analysis was conducted to review 34 articles in recent HRI-related studies. Then, through a standardized screening, we identified and categorized factors influencing trust in automation that can act as trust barriers and facilitators when implementing autonomous intelligent systems. Our study comments on the application areas in which trust is considered, how it is conceptualized, and how it is evaluated within the field. Our analysis underscores the significance of examining users’ trust and the related factors impacting it as foundational elements for promoting secure and trustworthy HRI.