OTHER
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
Hsiu-Yu Teng, Ming-Way Li, Chien-Yu Chen
- 发表年份
- 2025
- 引用次数
- 21
关键词
HospitalityResilience (materials science)Hospitality industryMarketingKnowledge managementEmployee engagementService (business)BusinessJob satisfactionPsychology
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