Chatbot as Islamic Finance Expert (CaIFE)

摘要

Artificial intelligence (AI) is the key technology in the new disruptive technological innovation and industrial transformation. AI has very wide application in finance and banking. The financial institutions not only answer the queries of the customers, but they should also clarify the complaints the customer face and provide the solution. For this purpose, many banks and financial institutions are using Chatbot to provide solution to customer complaints and queries. Chatbots are very efficient in providing solution to customers queries and are available 24 hours to give solution to customer's complaints. Finally, we propose an artificial Intelligence based interactive Chatbot called 'Chatbot as Islamic Finance Expert' (CaIFE). Our interactive Chatbot CaIFE receives automatic robot support related to Islamic finance and banking by having users communicate with a robot having knowledge accumulated by machine learning. It answers any query related to Islamic finance and banking on real time basis. It then presents a case study of CaIFE and explains its characteristics and limitations.