PERCEPTION
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
Mengmeng Song, Jingzhe Du, Xinyu Xing, Jian Mou
- 发表年份
- 2022
- 引用次数
- 71
关键词
ChatbotService recoveryPerceptionService (business)BusinessConsumer satisfactionCustomer satisfactionAdvertisingMarketingComputer science
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