Individual differences in human–machine trust: A multi-study look at the perfect automation schema

摘要

The current article reports the results of three different studies which explored the relationship between the Perfect Automation Schema (PAS) and trust in a human–machine context. It was expected that PAS would be related to higher trust and higher performance expectations for automation. Studies 1 and 2 used a human-robot interaction simulator as the context for human-machine interaction and study 3 used an applied sample of F-16 pilots and their views of the Automatic Ground Collision Avoidance System (Auto-GCAS) which is an advanced automated safety system. Results from all three studies demonstrated that the high expectations facet of PAS had a positive relationship with trust, but not the all-or-none facet. These results suggest that the PAS as measured by high expectations may be a fruitful construct for researchers in the domain of trust in automation.