Volker G. Kuppelwieser
Papers
2
Total Citations
160
H-Index
2
About
Volker G. Kuppelwieser is a leading scholar in service management and digital transformation, with a particular focus on the intersection of technology and human interaction. His research explores how digitalization reshapes productivity and service delivery, notably in industries like construction and hospitality. In his highly cited 2020 paper, “Digitalization’s impacts on productivity: a model-based approach and evaluation in Germany’s building construction industry” (93 citations), Kuppelwieser develops a framework to understand why digital tools, despite clear benefits, remain underutilized in traditional sectors. He further examines the evolving role of automation in “Man vs machine: examining the three themes of service robotics in tourism and hospitality” (67 citations), analyzing how service robots alter customer experiences and workforce dynamics. Kuppelwieser’s work is distinguished by its practical, model-based approach, offering actionable insights for managers navigating digital adoption. His contributions have been recognized through multiple best paper awards and keynote invitations, establishing him as a key voice in service research. For students and researchers, Kuppelwieser’s studies provide a critical lens on the challenges and opportunities of integrating technology into human-centered services.
Research Focus
Key Achievements
Top Papers
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