Mohuya Chakraborty

About

Dr. Mohuya Chakraborty is a pioneering researcher at the forefront of artificial intelligence applications in business analytics, with a primary focus on customer retention and predictive modeling. Her most-cited work, "AI-Driven Customer Retention" (2025), has already garnered 2 citations, signaling early recognition for its innovative approach to leveraging machine learning algorithms to identify churn patterns and optimize engagement strategies. This contribution addresses a critical challenge in modern commerce—retaining customers in an increasingly competitive digital landscape—by demonstrating how AI can transform raw behavioral data into actionable insights. Dr. Chakraborty’s research bridges the gap between theoretical AI frameworks and practical business solutions, offering scalable models that empower organizations to enhance customer loyalty and reduce attrition rates. Her work is notable for its emphasis on real-world applicability, making it a valuable resource for both academics and industry professionals seeking data-driven retention strategies. As an emerging voice in the field, Dr. Chakraborty continues to advance the integration of AI into customer relationship management, with her early citation impact underscoring the relevance and potential of her contributions to shape future research and practice.

Research Focus

Key Achievements

Top Papers

1. 1
   Ai-Driven Customer Retention

   2 citations · 2025

Key Collaborators

Contact & Links