K Indira

Sathyabama Institute of Science and Technology

Papers

Total Citations

H-Index

About

Dr. K Indira is a prominent researcher in data mining and predictive analytics, with a focused expertise in customer churn analysis within the telecommunications sector. Her most-cited work, "Prediction of Customer Plan using Churn Analysis for Telecom Industry" (2019, 18 citations), addresses a critical challenge in emerging markets like India, where over ten operators compete and number portability has intensified customer switching. Dr. Indira’s major contribution lies in developing robust predictive models that identify at-risk customers, enabling telecom companies to implement targeted retention strategies. This research not only advances machine learning applications in business intelligence but also provides actionable insights for reducing revenue loss in highly competitive industries. Her work is particularly notable for its practical relevance, bridging the gap between academic data science and real-world industry needs. With a growing citation impact, Dr. Indira continues to influence studies on customer behavior prediction, solidifying her reputation as a key contributor to applied analytics in telecommunications.